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Bring more dimensions to every retail experience with an industry-leading combination of capabilities, architecture, and AI—enabling you to engage customers with confidence and agility.
Be at the forefront of retail innovation by easily connecting and unifying customer-centric retail experiences with intelligent, adaptive business solutions.
Access more data sources along with real-time signals for recommendations that deliver more meaningful interactions in the most impactful moments.
Connect without compromise and reach customers how, when, and where they shop—from demand to delivery.
Go beyond typical customer engagement to offer omnichannel retail that’s more profitable by adding the critical operational capabilities you need.
"Microsoft Dynamics 365 gives us a globally capable solution … [with] the tools, the platform, and the capacity to grow our business threefold over the next 5 to 10 years."
Jackie Reid,Program Lead, Project Reboot
Create more brand advocates and increase conversion by proactively meeting customer needs through rich experiences across the entire buying journey and deliver quicker time-to-value with Dynamics 365.
Evaluation
Customer journey orchestration
Intelligent search and discovery
Personalised customer engagement
Content-driven commerce
Purchase
Omnichannel commerce experiences
Retail store management
Pricing and promotions
Call centre sales
Post purchase
Loyalty and retention programmes
Cross-channel product returns
Intuitive customer service
Customer experience management supported by customer data platform
Merchandising
Real-time stock visibility
Product information management
Allocation and replenishment
Categorisation, assortment planning, and catalogue support
Retail operations
Retail store operations and analytics
Finance and payment management
Account protection, plus fraud and loss prevention
Computer vision space optimisation and analytics
Fulfillment
Contactless shopping capabilities
Buy online, pickup or return in store
Intelligent order management
Advanced warehouse management
Connect data across all your retail systems with Microsoft Dataverse.
Get actionable insights through a powerful customer data platform.
Innovate easily on a low-code platform with Microsoft Power Platform.
Recognised as a Leader in the IDC MarketScape: Worldwide Retail Commerce Platform Software Providers 2020 Supplier Assessment, Microsoft furthers intelligent retail.
Stand out to gain customer loyalty and share of wallet in a competitive market with Dynamics 365 Customer Insights.
Learn how to enhance every aspect of a modern store with connected business operations, customer data, and sales processes through Dynamics 365 Commerce.
Set your organisation up for sustained growth with these expert-backed best practices for growing in this new economic environment.
Discover how to create a lasting impression through personalised customer experiences at every step of the journey with Dynamics 365 Commerce.
See how Dynamics 365 gives you the tools you need to safeguard customers, revenue, and reputation against continued online threats.
Deliver personalised, safe, and secure shopping experiences across physical and digital channels.
Delight customers with timely and consistent outreach through point of interaction in any communication channel.
Predict customer needs through proactive guidance and recommending relevant promotions in real time.
Safeguard your customers, your revenue, and your organisation’s future against digital fraud at scale.
Create the ultimate 360-degree view of your customers and access real-time insights to drive exceptional shopping experiences.
Respond to customer needs quickly with a resilient supply chain.
Work together to meet challenges effectively with Microsoft Power Platform—analyse data, build solutions, automate processes, and create virtual agents.
Create advanced retail experiences by bringing together the best of Microsoft cloud apps and services with integrated capabilities built for retail.
Contact a Dynamics 365 sales representative or Microsoft partner to:
See a live demo.
Set up a free trial.
Get answers and expert guidance.
Start transforming your business processes.
Microsoft employees — visit the Demos page to show your customers the exciting features available in Microsoft Dynamics 365. If you'd like more information or additional options, contact us for support.
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