July 14-16, 2021
Hear from global partners and experts about delighting customers and propelling your business forward.
On demand
Application: Dynamics 365 Marketing
Explore the truth behind the top three myths of the buyer’s decision-making process and learn how to build a buyer’s journey map and refine your campaign strategy.
Application: Dynamics 365 Business Central
Learn how to grow your business, meet changing customer demands, and overcome information silos, disconnected systems, and manual processes with Dynamics 365 Business Central.
Get tips for setting up a Dynamics 365 Marketing trial, turning prospects into business relationships, and nurturing more sales-ready leads using multi-channel campaigns.
Application: Dynamics 365 Field Service
Learn how to reduce costs and improve productivity by shifting your service from a reactive to a proactive, predictive model using Dynamics 365 Field Service and Azure IoT Central.
Learn how to discover what your customers are saying and seeking with Dynamics 365 Market Insights, which turns media, search, and business data into actionable insights.
Application: Dynamics 365 Customer Service
Explore how customer expectations are reframing the customer service model from a single channel or non-integrated multichannel experience to a dynamic, integrated platform.
Gain insights into how more than a hundred customer service professionals are succeeding now, and how they plan to remain competitive over the next five years.
Learn how a data-driven, platform-based approach to operations is evolving customer service from a single-interaction resolution to an end-to-end experience.
Application: Dynamics 365 Sales
Understand the challenges affecting seller productivity and learn how streamlining workflows using Dynamics 365 Sales can help sellers focus and increase close rates.
Application: Adobe Experience Cloud
Discover how to create connected and engaging customer experiences and transform your sales and marketing with unified customer data using Adobe and Dynamics 365.
Explore the key capabilities of Dynamics 365 Field Service and learn how Internet of Things (IoT) technology can help you transform your service operations.
Application: Dynamics 365, Power BI, PowerApps, Microsoft Flow (Microsoft Power Platform)
Hear from James Phillips, Corporate Vice President, Business Applications Group, about updates, new features, and how to optimize your business with integrated business apps.