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Dynamics 365 Customer Service Insights

Yapay zekaya dayalı görüşlerle daha iyi kararlar alın ve müşteri memnuniyetini proaktif olarak artırın.

Kullanmaya başlayın

Yapay zekanın avantajlarını işinizin bir parçası haline getirin

Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth, and improve productivity with innovative AI capabilities and features.

Müşteri memnuniyetini artırın

Build loyalty by resolving emerging issues before they impact more customers. Gain a comprehensive understanding of customer satisfaction score (CSAT) drivers and use AI insights to implement data-driven improvements.


Operasyonel verimliliği artırın

Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimize agent productivity.


Kapsamlı görünürlük sağlayın

Visualize customer engagement patterns, agent performance, and customer service operations using dashboards with built-in AI, business intelligence, and machine learning capabilities. Discover and share critical insights with interactive charts and filters.

Fiyatlandırma

Dynamics 365 Customer Service Insights

420,30 ₺

Kullanıcı başına aylık

Lisans başına 100.000 şikayet talebine kadar 1 2

1 100.000 sayısı, Customer Service Insights çalışma alanlarına aktarılan toplam vaka kaydı sayısını temel almaktadır.

2 Ek kapasite satın alınabilir. Daha fazla bilgi için, lütfen lisanslama kılavuzunu inceleyin.

Ek kaynakları inceleyin

Get started quickly, browse business scenarios and use cases, and get product updates.

Learn about current market availability and future expansion.

Learn how to transform customer data into delightful experiences with Customer Service Insights.

Birlikte daha iyi

Offer exceptional service across all channels with integrated customer service solutions.

Dynamics 365 Customer Service

Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized customer service.

Daha fazla bilgi

Dynamics 365 Virtual Agent for Customer Service

One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights, enabling customer service teams to easily identify and automate common support issues using intelligent chatbots.

Daha fazla bilgi

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