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Dynamics 365 + Microsoft Teams

Seamless collaboration. Connected experience.

Empower everyone to work together to create the best customer experiences—all within the flow of work in Microsoft Teams.

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Collaborate anywhere from your integrated workspace

Invite anyone in your organization to view and contribute to Dynamics 365 customer records within the flow of a Microsoft Teams chat or channel.

Connect conversations across the organization. Meet, chat, call, and collaborate in Dynamics 365.

Bring related conversations together with real-time contextual and suggested chats, and capture customer sentiment to stay in tune with their needs.

Increase audience engagement during and after events across multiple channels with engaging content and recommendations.

Customers are driving change with Dynamics 365 and Microsoft Teams

Improving the in-store and digital customer experience

Mattress Firm increased collaboration capabilities between sales associates with Dynamics 365 and Microsoft Teams.

Learn more about Dynamics 365 applications

Marketing

Business users can set up, promote, and report on events, turning event attendees into loyal customers.

Sales

Empower digital sales organizations with modern remote collaboration capabilities for exceptional teamwork and frictionless engagement.

Service

Empower agents and technicians to resolve customer issues faster by collaborating with experts in real time from their Dynamics 365 workspace.

Commerce

Improve staff productivity with task management functionality and collaboration tools.

Remote Assist

Enable frontline workers to collaborate with remote experts to solve problems in real time with mixed reality.

Human Resources

Enable employees to submit and approve leave requests with easy-to-use self-service tools.