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Dynamics 365 Intelligent Order Management

Dynamics 365 Intelligent Order Management

Turn order fulfillment into a competitive advantage

Meet your growing digital commerce needs and scale easily while supporting the latest fulfillment methods.

Adapt quickly and fulfil efficiently

Deliver on your order promise

Automate and optimise fulfilment using AI and real-time stock, proactively overcome disruptions by reconfiguring order flows, and rapidly scale with prebuilt connectors.

Automate and optimise fulfilment

Use rule-based fulfilment orchestration, with real-time stock and AI, to optimise order flows with effective exception handling.

Adapt quickly to changing business models

Easily model and automate responses to fulfillment constraints using the embedded drag-and-drop policy designer to configure order flows.

Enhance your customers' experience

Increase customer satisfaction by providing greater flexibility, improved transparency, and on-time delivery every time.

Manage the entire order lifecycle

Gain real-time insights into every order, from intake to delivery, using customisable integrated dashboards.

Get up and running quickly

Scale order management using pre-built connectors to enterprise resource planning (ERP), order intake, fulfillment, and delivery partners.

Introducing Microsoft Supply Chain Platform

Create a more resilient and sustainable supply chain using an open, flexible, collaborative, and secured platform.

Frictionless fulfillment orchestration

Centrally manage orders from capture to fulfillment using real-time omnichannel stock data, AI, and machine learning.

  • Pre-built platform connectors
  • Integrates with existing systems
  • Scales without limits in the cloud
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  • Event-driven orchestration
  • AI and rules-based fulfillment
  • Streamlined returns management
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  • Actionable fulfillment insights
  • Omnichannel stock data
  • Single view across the organisation
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Recognised as a Leader

Microsoft is named a Leader in the September 2022 Gartner® Magic QuadrantTM for Cloud ERP for Product-Centric Enterprises.1

Bring together your entire stack with connectors* for hundreds of destinations

* Separate licences may be required

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Get started with Dynamics 365 Intelligent Order Management

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Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, 26 September 2022, Greg Leiter, Dixie John, Robert Anderson, Tim Faith.
GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.