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Dynamics 365 Customer Service Professional

Deliver seamless, world-class customer service experiences with a unified technology infrastructure.

Accès en tout lieu et en permanence

Expérience intuitive des agents

Résultats guidés

Plateforme flexible et extensible

Informations et analyses

Personalize your service

Help customers solve issues on their own with easy to use self-service options. Earn customers for life by continuously improving the service experience with intuitive, easily updated knowledge base articles.


Empower your team

Speed onboarding and help avoid escalations by offering an intuitive agent experience. Get the right answers every time with knowledge-driven case management and ensure fast and accurate resolution with dynamic guidance.


Uncover insights by unifying your technology

Get a 360-degree view of each customer journey by unifying your data and technology. You’ll gain previously inaccessible insights to optimize performance and reduce costs. Plus, quickly adopt additional functionality as your needs grow.

Tarification

Dynamics 365 Customer Service Professional

64 $

Par utilisateur/mois

Parcourez les solutions pré-intégrées sur AppSource

Utilisez des solutions préconçues de Microsoft et de nos partenaires pour développer les capacités de Dynamics 365 Customer Service pour vos besoins spécifiques en termes de processus commerciaux ou liés au secteur d'activité.

PowerChat

Par PowerObjects An HCL Company

Dynamics 365

Live chat and track conversations from visitors on your website within CRM for Dynamics 365.

Five9 Cloud Contact Center

Par Five9

Dynamics 365

Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM

TelephoneIntegration: Phone connected to Dynamics

Par mscrm-addons.com

Dynamics 365

Connect your phone to Dynamics 365 to get Click-2-Dial, Caller-recognition, Screen-Pops and more

CRM Starter Pack

Par MTC

Dynamics 365

CRM Add-on Combo for Basic Dynamics 365/CRM Functions.

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