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Dynamics 365 Remote Assist capabilities

Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.

A Remote Assist dashboard

Capabilities

  • Collaborate with remote experts in real time
  • Deploy across multiple devices
  • Enable external one-time calls

Collaborate with remote experts in real time

Support technicians using video, screenshots, and mixed-reality annotations.

Deploy across multiple devices

Leverage existing iOS and Android devices with or without augmented reality by sharing live video feeds and capturing instructions using 2D annotations.

Enable external one-time calls

Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.

  • Access documentation when you need it
  • Move virtual documents to the real world
  • Use built-in analytics to improve processes

Access documentation when you need it

Browse and view service-related documentation independent of a video call—get the right information at the right time.

Move virtual documents to the real world

Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.

Use built-in analytics to improve processes

Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.

  • Reduce unnecessary travel and delays
  • Record calls and capture critical information
  • Monitor assets’ condition
  • Simplify business processes

Reduce unnecessary travel and delays

Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid unnecessary travel and reduce delays.

Record calls and capture critical information

Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.

Monitor assets’ condition

Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.

Simplify business processes

Create and trigger automated workflows based on captured asset data to simplify your business processes.

See Dynamics 365 Remote Assist in action

Introducing Dynamics 365 Remote Assist for HoloLens 2 and mobile devices

Mercedes-Benz transforms technician support with Dynamics 365 Remote Assist and HoloLens 2

Ecolab ensures food safety with Dynamics 365 Remote Assist and HoloLens 2

Mercedes-Benz logo
"HoloLens 2 and [Dynamics 365] Remote Assist is the beginning of a new adventure."

Juergen Pietsch
Department Manager, Field Technical Services, Mercedes-Benz USA

ZF logo
"Dynamics 365 Remote Assist has empowered our employees to ideate on how we can transform our business."

Robert N. Copelan
xReality Lead, IT Innovation, ZF

Related products

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  • Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking

  • Post call info directly to an associated work order's timeline

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  • Optimize operations

  • Reduce errors

  • Help increase employee safety

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