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Dynamics 365 Commerce

Deliver unified, personalised, and seamless shopping experiences

Engage customers across channels

Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Build loyalty and exceed customer expectations

See a comprehensive view of customers on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.

Get everything to build and run digital commerce

Grow your business with a unified commerce solution that scales to your needs across both traditional e-commerce and emerging shopping channels.

Enable AI-driven intelligent commerce

Infuse intelligence across your sales operations with AI capabilities that improve customer experience, drive better ROI, and optimise business practices.

Modernise retail store and streamline operations

Create personalised and friction-free retail commerce experiences, along with integrated back-office operations, through user-friendly applications.

Announcing  B2B e-commerce capabilities for Dynamics 365 Commerce

Bring together B2B and B2C e-commerce on a single platform to deliver relevant, impactful purchasing experiences.

Customers are transforming retail with Commerce

Ste. Michelle Wine Estates logo

Ste. Michelle Wine Estates

See how Ste. Michelle Wine Estates is using Commerce to unify its consumer data and provide opportunities for innovation.

Deliver unified commerce at scale

Unify back-office, in-store, call centre, and e-commerce experiences to personalise customer engagement, increase employee productivity, and optimise store operations.

  • Operational agility
  • Infused with intelligence
  • Native support for omnichannel purchasing
  • Rapidly build and enhance commerce experiences
  • Single view of customer across channels
  • Rapidly scale through headless commerce engine
  • Modern retail tools to empower your workforce
  • Centralised management of commerce operations
  • Rich customer insights and personalised recommendations
  • Increase conversion with intelligent product search
  • Rapid fulfilment via intelligent distributed order management

Dynamics 365 Commerce goes end-to-end

See why Commerce is recommended by Constellation Research for midsized to large-enterprise customers.

Enhance Commerce with intelligent add-ins

Enhance your customer shopping experience

Utilise AI-driven recommendations both online and in stores to deliver personalised customer engagements across channels.

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Capture product reviews and ratings from your customers

Grow, attach, and enhance your sales experience through AI-moderated ratings and reviews.

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