Dynamics 365 Pricing
Select the business area you are interested in to view pricing information
Get Dynamics 365 solutions free of charge for up to 6 months to enable COVID-19 responses*
Support the increased demand on contact centres with Dynamics 365 Customer Service and Digital Messaging or empower technicians to remotely collaborate with Dynamics 365 Remote Assist.
* Up to 200 seats. For use only with COVID-19 response-related scenarios.
| Marketing | Price for organisations without any other Dynamics 365 app | Price for organisations with qualifying Dynamics 365 app |
|---|---|---|
| Marketing |
From 1,500 USD
Per tenant/month |
From 750 USD 1
Per tenant/month |
| Customer Insights |
From 1,500 USD
Per tenant/month |
|
| Customer Voice 3 |
100 USD 4
2,000 survey responses per tenant/month. |
|
| Sales | Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app |
|---|---|---|
| Sales Professional |
65 USD
Per user/month |
20 USD
Per user/month |
| Sales Enterprise |
95 USD
Per user/month |
20 USD
Per user/month |
| Sales Premium |
135 USD
Per user/month |
|
| Customer Insights |
From 1,500 USD
Per tenant/month |
|
| Microsoft Relationship Sales |
162 USD
Per user/month |
|
| Sales Insights 5 |
50 USD
Per user/month |
|
| Customer Voice 3 |
100 USD 4
2,000 survey responses per tenant/month. |
|
| Customer Service | Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app |
|---|---|---|
| Customer Service Professional |
50 USD
Per user/month |
20 USD
Per user/month |
| Customer Service Enterprise |
95 USD
Per user/month |
20 USD
Per user/month |
| Customer Service Insights |
75 USD
Per user/month |
|
| Customer Insights |
From 1,500 USD
Per tenant/month |
|
| Virtual Agent for Customer Service |
From 1,100 USD
Per tenant/month |
|
| Customer Voice 3 |
100 USD 4
2,000 survey responses per tenant/month. |
|
| Field Service | Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app |
|---|---|---|
| Field Service |
95 USD
Per user/month |
20 USD
Per user/month |
| Customer Insights |
From 1,500 USD
Per tenant/month |
|
| Remote Assist |
65 USD
Per user/month |
20 USD 6
Per user/month |
| Guides |
65 USD
Per user/month |
|
| Customer Voice 3 |
100 USD 4
2,000 survey responses per tenant/month. |
|
| Finance | Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app |
|---|---|---|
| Finance |
180 USD
Per user/month |
| Operations | Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app |
|---|---|---|
| Supply Chain Management |
180 USD
Per user/month |
|
| Project Service Automation |
95 USD
Per user/month |
|
| Commerce | Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app |
|---|---|---|
| Commerce |
180 USD
Per user/month |
|
| Customer Insights |
From 1,500 USD
Per tenant/month |
| Human Resources | Price for user’s first Dynamics 365 app | Price for user’s subsequent qualifying Dynamics 365 app |
|---|---|---|
| Human Resources |
120 USD
Per user/month |
30 USD
Per user/month |
| Guides |
65 USD
Per user/month |
|
| Customer Voice 3 |
100 USD 4
2,000 survey responses per tenant/month. |
|
1 10 users minimum of qualifying Dynamics 365 app
2 Sales Enterprise (20+ users), Customer Service Enterprise (20+ users), or Marketing
3 Included with Sales Enterprise, Customer Service Enterprise, Field Service, Project Service Automation, Marketing, and Human Resources. Additional capacity may be purchased separately.
4 When purchased as a standalone application or additional capacity.
5 Available for purchase with Sales Enterprise or Microsoft Relationship Sales
6 User must be licensed for Dynamics 365 Field Service to qualify for reduced pricing
Pricing for nonprofit organisations
Dynamics 365 can help nonprofits drive deeper engagement with donors, volunteers, and beneficiaries and better manage finances and operations.