Dynamics 365 Remote Assist capabilities
Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.
- Collaborate with remote experts in real time
- Deploy across multiple devices
- Enable external one-time calls
Collaborate with remote experts in real time
Support technicians using video, screenshots, and mixed-reality annotations.
Deploy across multiple devices
Leverage existing iOS and Android devices with or without augmented reality by sharing live video feeds and capturing instructions using 2D annotations.
Enable external one-time calls
Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.
- Access documentation when you need it
- Move virtual documents to the real world
- Use built-in analytics to improve processes
Access documentation when you need it
Browse and view service-related documentation independent of a video call—get the right information at the right time.
Move virtual documents to the real world
Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.
Use built-in analytics to improve processes
Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.
- Reduce unnecessary travel and delays
- Record calls and capture critical information
- Monitor assets’ condition
- Simplify business processes
Reduce unnecessary travel and delays
Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid unnecessary travel and reduce delays.
Record calls and capture critical information
Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.
Monitor assets’ condition
Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.
Simplify business processes
Create and trigger automated workflows based on captured asset data to simplify your business processes.
Learn more about Dynamics 365 Remote Assist
"HoloLens 2 and [Dynamics 365] Remote Assist is the beginning of a new adventure."
Department Manager, Field Technical Services, Mercedes-Benz USA
"Dynamics 365 Remote Assist has empowered our employees to ideate on how we can transform our business."
Robert N. Copelan
xReality Lead, IT Innovation, ZF
Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking
Post call info directly to an associated work order's timeline
Help increase employee safety