Dynamics 365 Customer Service Professional
Deliver seamless, world-class customer service experiences with a unified technology infrastructure.
Доступ в любое время из любой точки
Интуитивное взаимодействие с агентом
Управляемые результаты
Гибкая расширяемая платформа
Обзоры и аналитика
Personalize your service
Help customers solve issues on their own with easy to use self-service options. Earn customers for life by continuously improving the service experience with intuitive, easily updated knowledge base articles.
Empower your team
Speed onboarding and help avoid escalations by offering an intuitive agent experience. Get the right answers every time with knowledge-driven case management and ensure fast and accurate resolution with dynamic guidance.
Uncover insights by unifying your technology
Get a 360-degree view of each customer journey by unifying your data and technology. You’ll gain previously inaccessible insights to optimize performance and reduce costs. Plus, quickly adopt additional functionality as your needs grow.
Цены
Dynamics 365 Customer Service Professional
на пользователя в месяц
Ознакомьтесь с готовыми решениями в AppSource
Используйте готовые решения от Microsoft и наших партнеров, чтобы расширить возможности Dynamics 365 Customer Service Professional с учетом своих уникальных бизнес-процессов и отраслевых требований.
PowerChat
Live chat and track conversations from visitors on your website within CRM for Dynamics 365.
Five9 Cloud Contact Center
Intelligent Cloud Contact Center for Microsoft Dynamics 365 and Microsoft Teams
TelephoneIntegration: Phone connected to Dynamics
Connect your phone to Dynamics 365 to get Click-2-Dial, Caller-recognition, Screen-Pops and more
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