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Dynamics 365 Customer Voice

Connect with your customers to build better experiences

Gather and track the customer metrics that matter and act rapidly as insights surface with Dynamics 365 Customer Voice.

Listen to your customers where they are

Capture feedback immediately across channels with personalized surveys to continuously track customers’ perception of your services and products.

Maximize insights for deeper connections

Uncover customer sentiment, trends, and the metrics that matter to your business to help ensure complete understanding of your customers.

Integrate data across your organization

Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.

Respond quickly to build customer relationships

Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.

Organizations are rethinking what it means to understand customer sentiment

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Apollo Travel anticipates customer needs

Learn how Europe’s largest travel company improved customer engagement and the customer experience while creating repeat business with Dynamics 365 Customer Voice.

Transform your feedback management

Turn raw data into deeper insights, share data across systems, and build brand loyalty by accelerating in-the-moment responses.

  • Increased understanding
  • Strong connections
  • Customized survey features
  • Out-of-the-box templates
  • Omnichannel distribution and collection
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  • Optimized satisfaction metrics
  • Visualized insights in dashboard
  • Integrated data across systems
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  • Automatic alerts and triggers
  • Customer management dashboard
  • Real-time follow-up
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Learn more about Voice of Customer trends

Explore The Top 10 Trends Among VoC Leaders, a Forrester Research report.

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