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Elevate your CX at every touchpoint

Expand customer experience (CX) beyond your CRM with insights and strategies from Microsoft and industry leaders.

The CX Dilemma

Learn about the 4 pivotal questions every CX leader must ask and the importance of data autonomy to the customer experience.

Driving personalization with data

Learn how to meet evolving customer needs with more personalized digital customer experiences and strengthen relationships with data. Alysa Taylor, Microsoft Corporate Vice President, shares insights.

Customer Experience Reimagined

Evolve your CRM with insights from industry leaders shaping their own customer experience (CX) and learn ways Microsoft helps teams engage their customers with meaningful CX.

Gain insights with impact

Build more meaningful relationships with your customers.

Growing a fanbase with data-driven CX

Valencia CF takes audience engagement to new heights and boosts customer loyalty at every touchpoint using data insights, automation, and AI.

See how

Shaping the future of customer experience

Discover key insights to help you build trust, drive action using analytics, and connect your organizational data through technology in this study from Futurum and Microsoft.

Read the article

Transform your CX strategy

Learn the principles and fundamentals of customer experience technology.

Customer Experience Solutions Redefined

Create meaningful engagement using creativity, empathy, and innovation with insights from Richard Holsman, Microsoft Business Lead at Accenture.

Watch the webinar

Advancements in AI

Learn how automation, AI, and analytics drive sales in this discussion with Ray Wang of Constellation Research.

Develop purposeful marketing

Lead your brand with authentic, timely, and relevant content.

The Data Bias Challenge

Find out how to deliver authentic CX with inclusive data analytics and AI—and uncover new insights about your growing customer base.

Evolve your CX

Enrich every experience with CX resources and solutions.

Connected sales and marketing

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Microsoft Customer Experience Platform

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Microsoft Digital Contact Center Platform

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