Delight shoppers every time, everywhere
Adapt to customers’ changing purchasing needs by connecting your physical and digital shopping channels with a Dynamics 365 commerce solution.
Offer a unique commerce experience
Make shopping seamless
Deliver personalized, intuitive digital commerce experiences.
Differentiate and automate with AI
Infuse intelligence across retail and sales data.
Be more agile to adapt quickly
Meet emerging needs on a scalable commerce platform.
Streamline commerce operations
Reduce costs by optimizing business practices.
Adapt to evolving customer needs
Personalize digital customer engagement
Target and deliver engaging, intuitive digital commerce buying experiences for B2C and B2B customers with AI-driven personalization.
Enable a modern, intelligent store
Infuse intelligence across your retail sales with AI capabilities that improve the buying experience, drive conversion, and optimize store operations.
Deliver commerce anywhere
Expand on choices you offer customers by engaging them on the channel—and time—they prefer using a natively headless solution.
Enhance operations and fulfillment
Streamline commerce and back-office operations with intelligent applications that help maximize inventory investment and optimize business practices.
Customers connecting their commerce
Crafting stronger customer engagement
Chateau Ste. Michelle deployed Dynamics 365 across all its wine brands to unify consumer data and provide new opportunities for innovation.
Finding a POS that fits
Lids updated their point-of-sale (POS) experience with Dynamics 365 to offer more seamless customer service right on the retail floor.
Trimming fraud and loss
Fashion retail BESTSELLER project Dynamics 365 will save them millions of dollars by helping them identify potential fraud sources.
Giving retail a reboot
Dr. Martens transformed their e-commerce system to help the footwear brand grow and expand into new markets.
Outfitting customers with better service
Columbia Sportswear turned to Dynamics 365 products to help offer flexible service, deliver more customer value, and boost sales.
Explore Microsoft commerce products
Unify your commerce with products built to work together.
Dynamics 365 Commerce
Create a more unified, personalized, and seamless buying experience for your customers and partners.
Dynamics 365 Supply Chain Management
Optimize inventory levels and reduce your time to fulfill.
Dynamics 365 Sales
Enhance the buying journey to help maximize your sales revenue.
Dynamics 365 Fraud Protection
Protect against payment, fraud, bots, account takeover, and returns and discount fraud with adaptive AI that continuously learns.
Dynamics 365 Intelligent Order Management
Adapt and scale your fulfillment to meet your commerce needs more efficiently.
Dynamics 365 Customer Insights
Transform customer data into actionable insights and better understand purchasing behavior.
Dynamics 365 Marketing
Engage with shoppers one on one, at scale, to build meaningful relationships and grow your business.
Foster collaboration and communication between employees—whether in-store or in the back office.
Get real-time data to make fast, informed decisions across your retail environment.
Create automated workflows so your team can focus on more important work.
Power Virtual Agents
Create and manage chatbots that can assist shoppers day or night—without having to write code.
Explore tailored industry solutions
Enhance shopping experiences with innovative technologies designed for your industry needs.
Learn more about commerce solutions
Future of Commerce in a Post-Pandemic World
Understand where commerce is headed and which retail trends will last.
Retail Trends Playbook 2021
Find best-in-class examples and strategies for keeping your teams, systems, and retail operations connected in new ways.
Modernizing the B2B Customer Experience
Hear an IDC Research Manager discuss how B2B companies are transforming digital commerce and the technologies helping them.
Drive Growth Through Connected Commerce Experiences
Discover best practices and technology used by retailers and consumer-facing brands to drive growth and innovation.
Redefining the Future of Retail with Digital Commerce
Hear from Microsoft and Forrester on the insights gained from a recent global study of retailers and how they’re thinking about future needs.
Learn how to better connect your commerce
How can we help?
Connect with a Microsoft specialist or partner to learn how Dynamics 365 helps grow your business and customer base, ask pricing and licensing questions, or set up a free demo and trial. We’ll contact you within two business days.
For product assistance, get technical support.
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