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Microsoft Dynamics 365 Product InsightsPreview

Drive greater lifetime customer value with a complete, real-time view of how people use your connected products. Armed with actionable insights, you can quickly optimize your offerings and continually provide rich experiences that exceed customer expectations.

Elevate the customer experience with end-to-end insights

Get real-time visibility into what customers want and need

Connect your product and services using telemetry to gain a view into every facet of customer usage. Discover what works and what could be improved by observing in-the-moment behavior.

Transform how you engage with customers by gaining immediate access to data showing exactly when and how people use your products. Dynamics 365 Product Insights lets you collect signals from all your sources, including devices, mobile apps, websites, and cloud services.

Capitalize on opportunities to grow and thrive

Go beyond the sale by providing additional value through upsells, subscriptions, dynamic pricing, and other personalized services. Drive product improvements and fix problems right away – even diagnose and prevent issues before they occur.

Empower business users to make smart moves

Enable everyone in your organization to make data-informed decisions using insight-gathering capabilities that are integrated into everyday workflows. Easily share insights across your organization.

Use a trusted and connected ecosystem

Apply your product insights throughout your marketing, sales, and customer service applications in Dynamics 365. Embed them into custom applications built on PowerApps. Stream your product signals into Azure to drive custom services and AI models and perform advanced analytics.

Grow confidently with proven scalability

Microsoft uses the highly scalable Dynamics 365 Product Insights across its consumer and commercial services, including Office 365, Bing, Xbox, and Skype.

40+ petabytes

Per month


Peak events per second


Telemetry clients

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